Privacy policy

Last Updated: 01 July 2026

Welcome to Tiny2Tall.

Tiny2Tall operates the website https://www.tiny2tall.in/ and provides baby, kids, and maternity-related products through our online store and customer support channels.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, browse products, place an order, create an account, contact us, subscribe to updates, or interact with us through SMS, WhatsApp, RCS, email, phone, or other communication channels.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with our website and services:

Contact Information

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • City, state, and PIN code

Order and Transaction Information

This may include:

  • Products viewed or purchased
  • Cart details
  • Wishlist details
  • Order history
  • Return, exchange, cancellation, or refund details
  • Payment status
  • Delivery details

Payment Information

Payments on our website may be processed through Shopify, payment gateways, banks, UPI providers, card networks, wallet providers, or other payment service providers.

Tiny2Tall does not store your complete card number, CVV, UPI PIN, net banking password, or other sensitive payment authentication details.

Account Information

If you create an account, we may collect:

  • Username or login details
  • Password-related information
  • Account preferences
  • Saved addresses
  • Order history

Communication Information

When you contact us, we may collect information shared by you through:

  • Website forms
  • Email
  • Phone calls
  • SMS
  • WhatsApp
  • RCS messages
  • Social media
  • Customer support conversations

Device and Website Usage Information

We may collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Products viewed
  • Cart activity
  • Cookies and similar tracking information

2. How We Collect Information

We may collect your information in the following ways:

  • Directly from you when you place an order, create an account, fill a form, contact us, or subscribe to updates
  • Automatically when you visit or use our website through cookies and similar technologies
  • From Shopify and other service providers that help us operate our website
  • From payment, shipping, marketing, analytics, or customer support partners
  • From social media platforms or third-party tools when you interact with our business pages or advertisements

3. How We Use Your Information

We may use your personal information for the following purposes:

Order Processing and Delivery

We use your information to:

  • Confirm your order
  • Process payment status
  • Pack and ship products
  • Share delivery updates
  • Handle returns, exchanges, cancellations, and refunds
  • Provide invoices, receipts, or order confirmations

Customer Support

We use your information to:

  • Respond to your queries
  • Resolve complaints
  • Provide product-related assistance
  • Help with order, delivery, return, refund, or payment issues

Account and Website Experience

We may use your information to:

  • Create and manage your account
  • Save your preferences
  • Improve website performance
  • Recommend relevant products
  • Improve our products, services, and shopping experience

Marketing and Promotional Communication

With your consent or as permitted by applicable law, we may use your information to send:

  • Offers
  • Promotions
  • Product updates
  • Store updates
  • Sale alerts
  • New arrival updates
  • Personalized recommendations

These communications may be sent through SMS, WhatsApp, RCS messages, email, phone calls, or other communication channels.

You can opt out of promotional messages at any time by replying STOP, using an unsubscribe option where available, or contacting us directly.

Even after opting out of promotional messages, we may still send important transactional or service-related messages related to your order, payment, delivery, return, refund, or support request.

Security and Fraud Prevention

We may use your information to:

  • Detect suspicious or fraudulent activity
  • Prevent misuse of our website
  • Protect customer accounts
  • Secure payment and order processing
  • Comply with legal and regulatory requirements

Legal and Compliance Purposes

We may use your information to:

  • Comply with applicable laws
  • Respond to lawful requests from authorities
  • Enforce our Terms of Service and policies
  • Protect our rights, customers, and business

4. RCS, SMS, WhatsApp, Email, and Call Communication

By placing an order, submitting a form, contacting us, subscribing to updates, or sharing your contact details with Tiny2Tall, you agree that we may contact you through RCS messages, SMS, WhatsApp, email, phone calls, or similar communication channels.

We may contact you for:

  • Order confirmation
  • Payment updates
  • Delivery updates
  • Customer support
  • Return or refund updates
  • Product information
  • Offers and promotions
  • Feedback or service-related communication

To stop promotional messages, you can reply STOP or contact us using the details provided in this Privacy Policy.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember your cart
  • Understand website traffic
  • Improve website performance
  • Show relevant products
  • Measure marketing performance
  • Provide a better shopping experience

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some features of the website.

6. How We Share Your Information

We do not sell your personal information in the ordinary course of business.

However, we may share your information with trusted third parties when required to operate our business and provide services to you.

This may include:

  • Shopify, which powers our online store
  • Payment gateways and payment service providers
  • Courier and logistics partners
  • Email, SMS, WhatsApp, RCS, and communication service providers
  • Customer support tools
  • Marketing and advertising platforms
  • Analytics and website performance tools
  • IT, hosting, and security service providers
  • Professional advisors, auditors, or legal consultants
  • Government authorities, if required by law

These third parties may process your information only as required to provide their services, comply with legal obligations, or support our business operations.

7. Relationship with Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information when you visit or use our website, place an order, make a payment, or interact with our store.

Information submitted through our website may be shared with Shopify and other service providers as necessary to operate the store, process orders, provide payments, improve services, prevent fraud, and support the shopping experience.

You can learn more about Shopify’s privacy practices by visiting Shopify’s privacy policy.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment pages, embedded tools, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend that you review the privacy policy and terms of any third-party website before sharing your personal information.

9. Children’s Privacy

Tiny2Tall offers baby, kids, and maternity-related products, but our website is intended to be used by adults, parents, guardians, or authorized buyers.

We do not knowingly collect personal information directly from children without appropriate consent.

If you believe that a child has provided us personal information without proper permission, please contact us and we will take appropriate steps to review and delete such information where required.

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online platform, payment system, or method of electronic transmission is completely secure. Therefore, we cannot guarantee absolute security of your information.

Please avoid sharing sensitive payment details, passwords, OTPs, UPI PINs, or confidential information through unsecured channels.

11. Data Retention

We keep your personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, including:

  • Order processing
  • Customer support
  • Legal and accounting requirements
  • Fraud prevention
  • Dispute resolution
  • Business record keeping
  • Compliance with applicable laws

When information is no longer required, we may delete, anonymize, or securely store it as permitted by law.

12. Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for promotional communication
  • Opt out of marketing messages
  • Ask questions about how your information is used

To exercise these rights, you can contact us using the details provided below.

Please note that some information may be retained where required for legal, tax, accounting, fraud prevention, order processing, or dispute resolution purposes.

13. Managing Communication Preferences

You can opt out of promotional communication at any time.

For promotional SMS, WhatsApp, or RCS messages, you may reply:

STOP

You may also contact us directly to request removal from promotional communication.

Please note that even after opting out, we may continue sending important transactional messages related to your order, payment, shipping, delivery, return, refund, or customer support request.

14. International Processing

Some of our service providers, including Shopify and other technology partners, may process or store information in countries outside India.

By using our website and services, you understand that your information may be processed outside your location where required to provide our services, operate our store, process payments, prevent fraud, or improve website functionality.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.

The updated Privacy Policy will be posted on this page with the revised “Last Updated” date.

Your continued use of our website after any changes means that you accept the updated Privacy Policy.

16. Contact Us

For questions, concerns, complaints, data requests, or privacy-related support, you can contact us at:

Tiny2Tall
Website: https://www.tiny2tall.in/
Email: support@tiny2tall.in
Alternative Email: t2tranchi@gmail.com
Phone: +91 857 800 1008
Address: National Gali, Opp. Gopal Complex, Kutchery Road, Ranchi, Jharkhand, India - 834001