Refund policy

Last Updated: 01 July 2026

Thank you for shopping with Tiny2Tall.

This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for orders placed through our website https://www.tiny2tall.in/.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. Return Eligibility

We offer a 7-day return window from the date you receive your order.

To be eligible for a return, the product must be:

  • Unused, unworn, unwashed, and undamaged
  • In the same condition as received
  • With original tags, labels, invoice, and packaging
  • Complete with all accessories, manuals, freebies, or additional items received with the product
  • Supported by order proof, invoice, or purchase confirmation

Products that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To request a return, please contact us within the return window at:

Email: support@tiny2tall.in
Phone: +91 857 800 1008

Please share the following details:

  • Order number
  • Registered phone number or email ID
  • Product name
  • Reason for return
  • Clear photos or video of the product and packaging, if applicable

Return requests sent without proper order details may take longer to process.

3. Return Address

If your return request is approved, we will share return instructions with you.

Return products may need to be sent to the following address:

Tiny2Tall
National Gali, Opp. Gopal Complex,
Kutchery Road, Ranchi,
Jharkhand, India - 834001

Please do not send any product back without first contacting us and receiving confirmation. Items sent without approval may not be accepted.

4. Damaged, Defective, Missing, or Wrong Product

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, missing, or incorrect product, please contact us as soon as possible with:

  • Order number
  • Product photos
  • Package photos
  • Unboxing video, if available
  • Description of the issue

After verification, we will assist you with a replacement, exchange, return, or refund as applicable.

Claims for damaged, defective, missing, or wrong products may not be accepted if reported after a long delay.

5. Non-Returnable Items

For hygiene, safety, and product-quality reasons, certain items may not be eligible for return or exchange unless they are damaged, defective, or incorrect.

Non-returnable items may include:

  • Used, washed, worn, or damaged products
  • Products without original tags, labels, invoice, or packaging
  • Innerwear, undergarments, socks, and similar hygiene items
  • Feeding bottles, nipples, pacifiers, teethers, breast pumps, and feeding accessories
  • Diapers, wipes, baby care, skin care, personal care, and hygiene products
  • Opened, sealed, or tampered products
  • Food, nutrition, supplements, or consumable items
  • Customized, personalized, or special-order products
  • Gift cards, vouchers, or digital products
  • Clearance sale, final sale, or heavily discounted items, if marked as non-returnable

If you are unsure whether a product is returnable, please contact us before placing an order.

6. Exchanges

Exchanges may be allowed only if the product is eligible and the requested replacement product, size, color, or variant is available.

If the requested item is not available, we may offer:

  • A replacement product
  • Store credit, if applicable
  • Refund, if approved

Exchange approval is subject to product condition, availability, and verification by Tiny2Tall.

7. Return Shipping

Return shipping responsibility may depend on the reason for return.

If the return is due to a damaged, defective, missing, or incorrect product sent by us, we will guide you with the return or replacement process.

If the return is due to size issue, change of mind, wrong item selected by the customer, incorrect address, or any other customer-side reason, return shipping charges may be borne by the customer.

Shipping charges, COD charges, gift wrapping charges, or other service charges may be non-refundable unless the issue is caused by Tiny2Tall.

8. Refund Process

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method wherever possible.

Refunds are usually processed within 7–10 business days after approval. However, the final credit may take additional time depending on your bank, card provider, UPI provider, wallet provider, or payment gateway.

For Cash on Delivery orders, if applicable, we may request bank account or UPI details to process the refund.

9. Partial Refunds

Partial refunds may be issued in certain cases, such as:

  • Product returned with missing accessories
  • Product packaging damaged
  • Product showing signs of use
  • Part of the order returned
  • Shipping, COD, or service charges not eligible for refund

Tiny2Tall reserves the right to approve, reject, or partially refund a return after inspection.

10. Order Cancellation

You may request order cancellation before the order is shipped.

Once the order has been shipped, cancellation may not be possible. In such cases, the order may be handled according to this Return and Refund Policy.

If a prepaid order is cancelled before shipping, the refund will be processed to the original payment method after approval.

11. Refund Not Received

If your refund has been approved but you have not received it within 10–15 business days, please first check with your bank, card provider, UPI provider, wallet provider, or payment gateway.

If the issue still remains, you can contact us at:

support@tiny2tall.in

Please include your order number and refund confirmation details for faster support.

12. Communication for Returns and Refunds

By placing an order or requesting a return, exchange, cancellation, or refund, you agree that Tiny2Tall may contact you through SMS, WhatsApp, RCS messages, email, or phone calls for order-related and support-related communication.

You may opt out of promotional messages anytime by replying STOP, but transactional messages related to your order, delivery, return, exchange, cancellation, or refund may still be sent.

13. Contact Us

For return, exchange, cancellation, refund, or order-related support, you can contact us at:

Tiny2Tall
Website: https://www.tiny2tall.in/
Email: support@tiny2tall.in
Alternative Email: t2tranchi@gmail.com
Phone: +91 857 800 1008
Address: National Gali, Opp. Gopal Complex, Kutchery Road, Ranchi, Jharkhand, India - 834001